Apr 24
Urgent: Technician Dispute- Order #202604230032624
I am a professional technician (Pinnacle Diagnostic) and I have accepted Order #202604230032624 for a Ford Focus. The order is marked as "PAID" and "READY," but I have been unable to perform the work because the Mechanic (Mech-D1B7) has been OFFLINE for 3 days.I have messaged the account multiple times over the last 3 days for details on the work needed and the module programming required to complete this job. I have received NO response.Your support email (support@elinehub.com) is currently bouncing back. I am on-site and ready to work, but your system is not facilitating the connection due to this inactive mechanic. Please look into this matter urgently.I am waiting for your immediate follow-up to resolve this.
Pending
Thank you for reaching out, and we apologize for the inconvenience. We have located Order #202604230032624 and can confirm it is currently marked as Paid and Ready. After reviewing the account, we can see that the Mechanic (Mech-D1B7) is using an auto-generated guest account — meaning they have not completed registration, and we do not have any contact details on file for them. Unfortunately, this means we are unable to reach them directly on your behalf. We recommend using the Live Chat function within the order — any message you leave there will be visible to the Mechanic the next time they log in. If the Mechanic remains unresponsive and you wish to withdraw from this order, please let us know and we will assist you accordingly. Best regards, eLinehub Support Team